refund policies

General refund policy

Tickets are non-refundable and are valid for their specified date. If you are unable to use your ticket, you may transfer your tickets to a different date for a $5.00 fee, use it toward regular season admission (May-October), or apply its cost towards a Garden membership. 

In the event of extreme weather, we’ll post a closure statement both on our website and Facebook page. In such an event, we will refund the full price of your ticket(s). Our visitor service team will send you an email reminding you to contact us either for a refund or to reschedule your visit.



Special event ticket refund policy

1. Refunds

  • No Refunds: There are no refunds available for Garden special event tickets. Once purchased, tickets cannot be refunded for any reason. Refunds will not be given for dissatisfaction with any event.

  • Lost, Stolen, or Unused Tickets: Tickets will not be replaced if lost, stolen, or unused.

2. Weather Occurrences

  • Event Cancellation: Refunds will not be issued for any weather occurrences in which the Gardens does not cancel the event. Please note that events will proceed rain or shine unless explicitly canceled by the Gardens. In the unlikely event of weather causing cancellation, you must contact us for your refund or help rescheduling your visit. 

3. Ticket Transfer

  • Non-Transferable: Event tickets are non-transferable to another event, Gardens membership, or Gardens education programs. Tickets are only valid for the specific event for which they were purchased.


Program Registration and Refund Policy 

  • For programs canceled due to low enrollment or hazardous conditions by Bookworm Gardens, a full refund will be issued by contacting info@bookwormgardens.org

  • Notification of program cancelation will occur by email or phone. In cases of inclement weather, call 920-287-7895 to check the status of the program. 

  • When canceling a summer camp 30 days or more in advance, a refund of 50% will be issued. No refund will be given for camps canceled with less than 30 days notice.

  • Refunds will not be issued if requested on or after the start date of a program, or for sessions missed due to attendee illness or other personal situations. Refunds are only issued if Bookworm Gardens cancels the programming due to low enrollment or inclement weather. 

  • We do not offer supply kits as a to-go if you are unable to attend the program in person.

  • Dress according to the weather; all programs will be held, rain or shine, unless notified otherwise. No rain or snow dates are planned.

  • Gates and classes open at the start of the class unless you have been notified by the instructor ahead of time.  

If you have any questions or concerns about any of our refund policies,
please contact us at info@bookwormgardens.org or call us at 920-278-7895.